The product I want is no longer in stock
Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available. For any stock enquiries please contact DMC Sport at firstname.lastname@example.org
PLACING AN ORDER
I’m unsure if the order I placed has been placed
Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.
If you have not received this email, please contact DMC Sport at email@example.com to confirm your order, including double-checking the email address provided on the order.
What is a pre-order?
If you have ordered a product that is on pre-order, there is a delay in delivery which is stated on the shop or in the description of each product. We feature pre-orders on products to give first preference on delivery to those who purchase earlier than the release date. Pre orders require payment even though delivery is delayed. You will be notified when delivery is expected.
YOUR ORDER AND SHIPPING
How long will my order take to arrive?
Once your order has been dispatched, delivery of your parcel can be expected within 2 - 7 days depending on your location. Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 14 business days for your order to arrive domestically. In the event that you do not receive your order within the specified times above please contact the DMC Sport Cutomer Service team directly at firstname.lastname@example.org for assistance. You will receive ownership of the goods upon their delivery to you.
Has my order been dispatched?
Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details, if these are available for you, to track your order during transit and any other relevant shipping information. You should expect shipping notification within 1-2 business days from when submitting your order.
Can I change my order?
Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please email email@example.com as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.
Can I track my order?
Upon dispatch of your order, an email will be sent indicating your tracking number. If you have not received this within 2-3 business days please email firstname.lastname@example.org quoting your order number and we will track this for you.
Will I receive a tax invoice?
Yes - all orders receive an order confirmation email, a purchase receipt email and a delivery update email.
Can goods be sent overseas?
Yes we distribute worldwide. Shipping costs for each country will be calculated at checkout.
Events beyond our control
DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.
EXCHANGES AND REFUNDS
Do you have an exchange and refund policy?
Please see our returns policy for further details
In the rare event that your goods arrive to you damaged, or different items were received then originally ordered, please email email@example.com
CUSTOMER FEEDBACK AND QUERIES
If you have any queries regarding your order please don’t hesitate to contact one of our DMC Sport team at firstname.lastname@example.org. Please allow up to 24 hours for a response