FAQ

PRODUCT INFORMATION

The product I want is no longer in stock

Once we have sold out of a product it may be removed from the store. If we’re able to re-stock this product, it will reappear online once it becomes available. For any stock enquiries please contact DMC Sport at customerservice@dmcsport.com

PLACING AN ORDER

World Lacrosse Apparel Range

All items in the World Lacrosse Apparel range are available for immediate distribution to customers of the World Lacrosse Online shop. Simply add your required items to the shopping cart and checkout through the store. You will be required to select your required shipping option and enter in your shipping details and make payment to finalize your order. The World Lacrosse Apparel Range is shipped from the United States.

World Lacrosse Equipment Range

Due to the size and nature of the World Lacrosse Equipment range we will need to provide you an accurate shipping quote for any orders with products from this range. Please add your desired products to the quote request and submit. You will receive a shipping quote within 72 hours to approve and then make payment on to finalize your order. Once payment has been received your order will be shipped within 24 hours.

I'm unsure if my order has been received

Once an order has been placed you will automatically receive a purchase confirmation email outlining your order number, receipt number, products purchase, value of goods and transaction status.

If you have not received this email, please contact DMC Sport at customerservice@dmcsport.com to confirm your order, including double-checking the email address provided on the order.

YOUR ORDER, SHIPPING & TAXES

How long will my order take to arrive - World Lacrosse Apparel Range?

Delivery within the United States

Orders are dispatched from our warehouse within 48 hours of receipt. Once your order has been dispatched, delivery of your parcel can be expected within 2 - 7 days depending on your location. Certain circumstances may cause the delivery of your order to be delayed, so please allow up to 14 business days for your order to arrive domestically.

Delivery worldwide

Orders are dispatched from our warehouse within 48 hours of receipt. Delivery times can very depending on your location. When selecting your shipping carrier you will see an estimated delivery timeframe

In the event that you do not receive your order within the specified times above please contact the DMC Sport Cutomer Service team directly at customerservice@dmcsport.com for assistance. You will receive ownership of the goods upon their delivery to you.

How long will my order take to arrive - World Lacrosse Equipment Range?

Orders are dispatched from our warehouse within 48 hours of receipt. Delivery times can very depending on your location. You will receive a transit time estimate when you are provided your shipping quote.

Has my order been dispatched?

Once your order has been shipped you will receive an email indicating that your order has been dispatched. You will also receive online tracking details, if these are available for you, to track your order during transit and any other relevant shipping information. You should expect shipping notification within 1-2 business days from when submitting your order.

Can I change my order?

Please check all details when placing your order as orders cannot be changed once submitted. In the event the incorrect shipping details have been entered please email customerservice@dmcsport.com as soon as possible and we will attempt to remedy this. In the event your order has been processed and is unable to be changed we cannot accept any responsibility regarding delivery if we have delivered to the address stated on the order.

Can I track my order?

Upon dispatch of your order, an email will be sent indicating your tracking number. If you have not received this within 2-3 business days please email customerservice@dmcsport.com quoting your order number and we will track this for you.

Will I receive a tax invoice?

Yes - all orders receive an order confirmation email, a purchase receipt email and a delivery update email.

Can goods be sent overseas?

Yes we distribute worldwide. For any World Lacrosse apparel items the shipping costs for each country will be calculated at checkout. For any items from the World Lacrosse Equipment range we will provide a shipping quote for you. Please add any items to your quote request and submit and we will confirm a shipping cost for you to finalize your order.

What are the duties and taxes?

You have to pay duties and taxes are payable when importing goods into another country. Each country has a different amount of duties and taxes to pay. How much you will have to pay will be based on the total order and shipping cost once. Please see your local government authority for your individual country's duties and tax rates. Any duties and taxes payable are the responsibility of the receipient.

Events beyond our control

DMC Sport shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so, or for any damage to goods delivered, which is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident or event deemed to be a force majeure.

EXCHANGES AND REFUNDS

Do you have an exchange and refund policy?

For the World Lacrosse Apparel Range please see our returns policy for further details

Items from the World Lacrosse Equipment Range are unable to be returned or exchanged.

In the rare event that your goods arrive to you damaged, or different items were received then originally ordered, please email customerservice@dmcsport.com

CUSTOMER FEEDBACK AND QUERIES

If you have any queries regarding your order please don’t hesitate to contact one of our DMC Sport team at customerservice@dmcsport.com. Please allow up to 24 hours for a response